IPMA-HR Oregon Chapter

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Customer Service Training

  • Tuesday, August 21, 2018 10:09 AM
    Message # 6631901

    Good Morning,

    We have several employees within the City who need some serious customer service training.  We just had a training put on by Deer Oaks EAP Services, and it was awful.    Does anyone have a recommendation for an excellent customer service training that really engages the employee in the training, rather than just listening to a facilitator going through a power point presentation?

    Any suggestions will be greatly appreciated.

    Colleen E. Scanlon

    Human Resources Director

    City of Lincoln City

  • Wednesday, August 22, 2018 3:18 PM
    Reply # 6634786 on 6631901

    It isn't cheap but I have heard nothing but positives about The Disney Way. You may be able to creatively partner with local jurisdictions to share in the cost. Deborah from HR Answers also does a nice job with "respect/anti-harassment training" but could easily tweak it to fit more of a customer service focus.

    Glad you shared that Deer Oaks was terrible; they run our EAP and I was going to look to them for some training. Will look elsewhere!

  • Thursday, August 23, 2018 9:16 AM
    Reply # 6635791 on 6631901


    While this particular training from Deer Oak wasn't great, I am overall very happy with the services that are provided by Deer Oak.  I also will be giving them feedback on the training in hopes that they can improve upon it.


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