IPMA-HR Oregon Chapter
supporting excellence in public sector human resources
We have several employees within the City who need some serious customer service training. We just had a training put on by Deer Oaks EAP Services, and it was awful. Does anyone have a recommendation for an excellent customer service training that really engages the employee in the training, rather than just listening to a facilitator going through a power point presentation?
Any suggestions will be greatly appreciated.
Colleen E. Scanlon
Human Resources Director
City of Lincoln City
It isn't cheap but I have heard nothing but positives about The Disney Way. You may be able to creatively partner with local jurisdictions to share in the cost. Deborah from HR Answers also does a nice job with "respect/anti-harassment training" but could easily tweak it to fit more of a customer service focus.
Glad you shared that Deer Oaks was terrible; they run our EAP and I was going to look to them for some training. Will look elsewhere!
While this particular training from Deer Oak wasn't great, I am overall very happy with the services that are provided by Deer Oak. I also will be giving them feedback on the training in hopes that they can improve upon it.
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